I don't think I'll say much about the anger, except that ordinary operations that should have been easy and time-saving have become very difficult, convoluted things and the IT departments usually tell me that the malfunction is my problem.
Side bonus thought: Nearly every error message that you run into and nearly every IT person you encounter is trying to save face for the computer world and shift the blame. Example: My Barnes & Noble Nook stopped connecting with the Internet. After digging through some blogs and FAQ files, I learned that the error message means that something went wrong with my credit card and that the solution is to un-register and re-register the Nook. OK, the procedure worked, but:
- The procedure has nothing to do with credit cards. My credit card information wasn't even part of the operation.
- The guilt-inducing message makes me think that B&N found out that I'm a deadbeat.
- And it's certainly not their fault! The fact that this is a very common glitch has nothing to do with them!
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