Thursday, July 30, 2009
Thursday Thots
Wednesday, July 29, 2009
Random Stuff
Wednesday, July 15, 2009
Time-Saving in the Electronic Age
Tuesday, July 14, 2009
Electronic customer service
Electric company bill worked instantly. Cell phone account worked—sort of. Sprint thinks they got the money, but my bank doesn't think they sent it. Car payment? Total disaster.
After logging into the website, setting up an account, answering all the weird questions, putting in my account numbers and everything else, I thought I had succeeded. I checked back 24 hours later and still owed them the money. Phoned the woman at Toyota Financial and she said there was no record of me ever doing anything (though I was welcome to make a payment through her for a $10 fee). My bank says the money never came out of the account. I raced downtown to another bank where I have an account and asked what we can do to expedite a payment. They very helpfully set me up for online payment (apparently pushing the money works better than pulling it). And guaranteed that the money would be there within 24 hours. Back to the apartment. Digging through an obscure corner of the Toyota website, I discovered that the original payment is "in process" and will be made tomorrow too. Two payments for Toyota. Cheers!
The moral of the story:
- Online bill payment is slow. I would probably have been better off driving to the dealer and handing someone a check. Figure at least three working days (not counting weekends and holidays).
- Online bill payment can be very expensive. Sure, the electric company did it for free, but Toyota financial wanted $10. Citibank wants $15 to allow an online transaction.
- Reliability is questionable. Did it work? Didn't it? Keep checking back, folks.
- Online bill paying is very time-consuming. I can write a check and pop it into an envelope in five minutes. I can pay a bill online in ten, but that doesn't count the time wasted in returning to the website to make sure it actually worked, time on the phone to straighten out things, and (at least with the car payment) time to drive downtown to ask someone to expedite a payment. The time discussion doesn't include the initial fifteen minutes per bill that's needed to set things up, either.
- Customer service reps are variable. Sprint's phone people are wonderful. They need to be because the guys at Best Buy really don't know what they are doing, and the phone support people at Sprint have to keep straightening out screw-ups. Toyota's people haven't a clue what they are talking about.
- Six bills @ fifteen minutes set-up time per bill (one time) = 1.5 hours
- Six bills per month @ 10 minutes each = 1 hour per month
- Add another five minutes per bill to check whether the payment posted = half an hour per month
Tuesday, July 7, 2009
Back again
Things got complicated here. I had a beautiful idea to spend the summer working on fall courses and live on savings. It was all going very well until I got a phone call at 1:30 in the afternoon on Monday, June 22. "Have you forgotten something?" No, I hadn't. I had applied to North Central State College to teach a couple of courses, but they didn't get back to me, so I assumed that they didn't need me. Well, they had gotten back, but they used a secret, private e-mail account that I had no access to, and included the message "If you have problems with this schedule, let us know." I didn't get back to them, so they assumed I didn't have problems. The bottom line is that I've been furiously slamming material together for literature courses for the last couple of weeks.
I did have the good sense, though, to take off the weekend of the Fourth and visit friend Joel in South Carolina. I didn't even take papers, books, or laptop. It was wonderful.
So now I'm back, teaching, grading papers, trying to pull my material together for Ashland. I guess the Spring semesters will have to wait.
Saturday, May 30, 2009
Ahh Summertime
I have pledged to myself that this summer will be different. I usually run hard from about June 1 until May 15 every year (with a significant gap at Christmas). Part of the hard running, of course, is that I have usually spent something like five weeks every year in Washington DC, which does cut into my time here. That's going to change now. Mom doesn't have the enormous house which needs gardening and everything. And somehow, sleeping in her back bedroom at the senior residence isn't quite so appealing.
Anyhow, I'm here in Mansfield, probably unemployed for the duration, at least until the end of August. So what do I do?
Lots of cleaning. My apartment suffered from my depression and burnout this year, and summer is always my time anyhow for carpet shampooing and all that. So I've been working hard most afternoons. Bought myself a tiny carpet shampooer too—gotta help the economy in China.
I haven't exactly been unemployed either. Almost every day I work on material for the autumn courses. I've got all the "nuts and bolts" stuff figured out (basic course schedules, policies, etc.). Now I'm going to take a deep breath, find some of the books and papers I read in grad school, and rethink what I do with these guys. If I hit my goal, I'll have both fall and spring semesters essentially nailed down when the end of August rolls around.
Finally got back into the gym too. And the bike trail (33 miles yesterday). Maybe that's why I feel so tired.